Video Consultation

On-demand telemedicine at home

  • Remote diagnosis and drug delivery minimizes risk of infection
  • Quick and easy, get personal care
  • Telemedicine relieves pressure on the public healthcare system

How It Works

  1. Online booking & payment*
  2. * We accept
  3. Confirm appointment
  4. VC with doctor
  5. Medicine delivery or pick-up
  6. Test kit delivery
  7. Collect deep throat saliva at home
  8. Deliver specimen to the lab
  9. Get test result

Doctor List

  • Dr. Mok Kwan Yeung Matthew

    General Practitioner

    Medication delivery: Deliver to Door/Clinic Pick-up
    G/F, On Fung Building, 65 Yuen Tun Circuit, Tsuen Wan, New Territories
    Cantonese, English

    COVID-19 Screening Test

    MBChB (CUHK), BMedSc (CUHK), DFM(CUHK), Dip Med (CUHK), DPD (Cardiff), DCH (Sydney)

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  • Dr. Cheng Tik Man

    General Practitioner

    Medication delivery: Deliver to Door/Clinic Pick-up
    G/F, On Fung Building, 65 Yuen Tun Circuit, Tsuen Wan, New Territories
    Cantonese, English

    COVID-19 Screening Test, Laser Surgery, Body Check, Despeckle, Remove Warts, Hair Removal, De-inking, Hair Transplant, Primary Care, Vaccination, Health Screening, Travel Medicine, Women’s Health, Men’s Health, Child Health, Aesthetic Medicine, Minor Surgical Operation

    MBChB (CUHK), DFM (HKCFP)

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  • Dr. Seah Kin Kok Stanley

    General Practitioner

    Medication delivery: Deliver to Door/Clinic Pick-up
    Shop 8-9, C50-53A, 2/F, Kwai Chung Plaza, 7-11 Kwai Foo Road, Kwai Chung, NT
    Cantonese, English

    MD (Manc), PhD (Lond), MRCP (Edin & Lond), FRCPC (Canada)

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  • Dr. Fu Chi Man Jamie

    General Practitioner

    Medication delivery: Deliver to Door/Clinic Pick-up
    Shop J, Ground Floor, Yue On Building, 78-86 Catchick Street, Kennedy Town, Hong Kong
    Cantonese, English, Putonghua

    Primary Care

    MBChB (CUHK), Dip Med (CUHK), PdipCommunityGeriatrics (CUHK) ], DCH (Irel), DPD (Cardiff), DFM (HKCFP), Dip Derm (Cardiff)

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  • Dr. Marina Medical Resident Doctor

    General Practitioner

    Medication delivery: Deliver to Door/Clinic Pick-up
    Room 2005, New World Tower 1, 16-18 Queen's Road Central, Central
    Cantonese, English, Putonghua, Burmese

    Primary Care, Vaccination, Health Screening, Travel Medicine, Minor Injury Management / Minor Surgery, Health Care Counselling, Communicable Disease Prevention, ECG and Treadmill

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  • Dr. Chow Kai Lim Ivan

    Specialist in Family Medicine

    Medication delivery: Deliver to Door/Clinic Pick-up
    Room 2005, New World Tower 1, 16-18 Queen's Road Central, Central
    Cantonese, English, Putonghua

    Primary Care – General Practice, Vaccination, Health Screening, Travel Medicine, Holistic Health Management, Chronic Disease Management, Mental Health

    MBChB (CUHK), DFM (HKCFP), Dip Med (CUHK), PgDipPD (Cardiff), FRACGP, FHKCFP, FHKAM (Family Medicine), MSc Epidemiology and Biostatistics (CUHK)

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  • Dr. Sham Kwan Ho Adrian

    Psychiatrist

    Medication delivery: Deliver to Door/Clinic Pick-up
    Unit 2215, 22/F, Mira Place Tower A, 132 Nathan Road, Tsim Sha Tsui, Kowloon
    Cantonese, English, Putonghua

    MBChB (CUHK) ,Dip Med (CUHK) ,MRCPsych (UK) ,FHKCPsych ,FHKAM (Psychiatry)

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  • Dr. Ng Yin Ting

    Psychiatrist

    Medication delivery: Deliver to Door/Clinic Pick-up
    11/F, Whole Floor, Prince Tower, 12A Peking Road, Tsim Sha Tsui, Hong Kong
    Cantonese, English, Putonghua

    情緒問題, 睡眠問題, 壓力問題, 兒童及成人心理治療, 抑鬱症 / 躁狂症, 焦慮症 / 驚恐症, 思覺失調 / 精神分裂症, 認知障礙 / 老退化問題, 兒童過度活躍 / 專注力不足問題 / 自閉症, 濫藥問題及治療, 定立遺囑能力評估 / 精神科評估報告 / 法庭精神科評估報告, 寫平安紙

    MBBS (HK), FHKCPsych, FHKAM (Psychiatry)

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  • Dr. Chan Yiu Hoi

    Dermatologist & Venereologist

    Medication delivery: Deliver to Door/Clinic Pick-up
    18/F, The Harvest, 591 Nathan Road, Mong Kok
    Cantonese, English, Putonghua

    Diagnoses of Skin & Venereal Diseases (Acne/Alopecia/Eczema/Warts/Psoriasis/Skin Cancer/Allergies/Fungal infections/Scabies etc.), Treatment including medications/biologics injection/cryotherapy/biopsies/cautery/scissoring, Lasers for (Warts/Freckles/Fungal nails/Acne scars), Chemical Peels, IPL, HIFU, Dysport injections

    MBBS (HK) 1994, MRCP (UK) 1997, FHKCP 2005, FHKAM (Medicine) 2005

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  • Dr. Lau Hing Wai Henry

    Ophthalmologist

    Medication delivery: Clinic Pick-up
    Room 1029-35, 10/F, One Grand Tower, 639 Nathan Road, Mong Kok, Kowloon
    Cantonese, English, Putonghua

    Ophthalmology Consultation

    Bachelor of Medicine and Bachelor of Surgery (The Chinese University of Hong Kong), Master of Medicine (Ophthalmology)(National University of Singapore), Fellow of Royal College of Surgeons of Edinburgh (Ophthalmology), Fellow of College of Ophthalmologists of Hong Kong, Fellow of Hong Kong Academy of Medicine (Ophthalmology), Professional Diplopia in Advance in Medicine(The Chinese University of Hong Kong)

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  • Dr. Tong Man Kit Justin

    Ophthalmologist

    Medication delivery: Deliver to Door/Clinic Pick-up
    Room 802, Crawford House, 70 Queen's Road Central, Central, Hong Kong
    Cantonese, English, Putonghua

    SMILE ,PRESBYOND® LBV Presbyopic Orthopedic Surgery ,Presbyopia Correction (Intraocular Lens Replacement Surgery) ,Cataract Surgery ,Ophthalmology Consultation ,Comprehensive Eye Examination ,Paediatric Ophthalmology and Optometry

    FHKAM (Ophthalmology), FCOphthHK, FRCS (Edinburgh), MRCS (Edinburgh), M Med Sc (HK), MBBS (HK)

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  • Dr. Tang Chi Ho Eric

    Otorhinolaryngologist - ENT Doctors

    Medication delivery: Deliver to Door/Clinic Pick-up
    Room 403-404, 4/F, New World Tower 1, 16-18 Queen's Road Central, Central, Hong Kong
    Cantonese, English

    Head and neck cancer diagnosis, Surgery and reconstruction, Voice rehabilitation after laryngectomy, Stroboscopy, Vocal cord microsurgery, Saloendoscopy, Obstructive sleep apnea related surgery, Myringoplasty, Mastoidectomy, Tracheostomy

    MBChB (CUHK), FRCS (Edin), MRCSEd, FRCSEd (ORL), FHKCORL, FHKAM (Otorhinolaryngology)

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  • Dr. Hung Che Wai Terry

    Otorhinolaryngologist - ENT Doctors

    Medication delivery: Deliver to Door/Clinic Pick-up
    Room 403-404, 4/F, New World Tower 1, 16-18 Queen's Road Central, Central, Hong Kong
    Cantonese, English, Putonghua, German

    Endoscopy, Ear Toileting Under Microscope, Laser Surgery, Radiofrequency Surgery, Minor Ear / Nose / Throat / Face Surgery, Hearing & Balance Tests, Hearing Aid Fitting, Speech and Swallowing Therapy, Sleep Study, Cosmetic Procedures, Tonsillectomy & Adenoidectomy, Nasal Septal Surgery & Turbinoplasty, Rhinoplasty, Endoscopic Sinus Surgery, Thyroid & Salivary Gland Surgery

    MA (Camb), MB BChir (Camb), FRCS (Edin), FRCS (Glasg), FRCS (ORL-HNS), FRCSEd (ORL), FHKCORL, FHKAM (ORL)

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  • Dr. Lee Ming Kai Derek

    Specialist in Gastroenterology & Hepatology

    Medication delivery: Clinic Pick-up
    Room 1112, Pacific Centre, 28 Hankow Road, Tsim Sha Tsui, Kowloon
    Cantonese, English

    Gastroscopy, Colonoscopy, Colon Cancer Screening, Endoscopic Retrograde, Cholangiopancreaticography (ERCP), Small bowel Enteroscopy, Ultrasound Examination, Gut Diseases, Liver Diseases

    MBBS (HK), MRCP (UK), FRCP (Glasg), FHKCP, FHKAM (Medicine)

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  • Dr. Li Han Fai Ernest

    Specialist in Gastroenterology & Hepatology

    Medication delivery: Deliver to Door/Clinic Pick-up
    Cantonese, English, Putonghua

    Proctoscopy, UBT test, Gastroscopy, Colonoscopy, Polypectomy, Sigmoidoscopy, Hemorrhoid ligation, Esophageal variceal banding, Gastric EUS (+/- FNAC), ERCP with papillotomy,Capsule endoscopy

    MBChB (CUHK), MRCP (UK), FHKCP, FHKAM (Medicine), FRCP (Glasg)

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  • Dr. Cheng Sze Chung

    Specialist in Orthopaedics & Traumatology

    Medication delivery: Clinic Pick-up
    Suite 1227, 12/F, Ocean Centre, Harbour City, 5 Canton Road, Tsim Sha Tsui, Kowloon
    Cantonese, English, Putonghua

    Provide specialist service to manage orthopaedic disease entities including diagnosis, treatment, surgeries, prevention and rehabilitation. Common Orthopaedics Surgery Available: 1. Adult Joint replacement surgery, include hips and knees 2. Sports and Arthroscopic surgery: Arthroscopic ACL reconstruction, Arthroscopic meniscus repair and menisectomy, Arthroscopic shoulder surgery including rotator cuff repair and Bankart repair 3. Fracture reduction and fixation surgery 4. Spinal surgery: Microdiskectomy for prolapse disc, Decompression surgery for spinal stenosis, Anterior and posterior spinal fusion 5. Reconstruction surgery: Osteotomy, Reconstruction surgery for wound and tissue defects 6. Hand surgery, Trigger fingers, Carpal Tunnel Syndrome, Ulnar nerve decompression, Hallux Valgus Reconstruction Surgery 7. Hip Arthroscopy (minimal invasive surgery) 8. Physiotherapy 9. X-rays Diagnostic Imaging

    MBBS (HK), M Med Sc (HK), MRCS(Ed), DCH (Ire), FRCSEd (Orth), FHKAM (Orthopaedic Surgery), FHKCOS

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  • Dr. Kwok Yuk Lai Isabel

    General Practitioner

    Medication delivery: Deliver to Door/Clinic Pick-up
    Shop No.7A, G/F, Fortune Mansion, 10-18 Tsuen Hing Path, Tsuen Wan, New Territories
    Cantonese, English
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  • Dr. Fung Wai Ching

    Paediatrician

    Medication delivery: Deliver to Door/Clinic Pick-up
    Unit 902, 9/F., Austin Plaza, 83 Austin Road, Tsim Sha Tsui, Kowloon
    Cantonese, English

    MBBS (HK), MRCP (UK), MRCPCH, FHKAM (Paediatrics), FHKCPaed, MSocSc (Counselling)(South Australia)

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  • Dr. Jiang Yu

    General Practitioner

    Medication delivery: Clinic Pick-up
    Shop 10, G/F, One Kai Tak (II), 8 Muk Ning Street, Kai Tak, Kowloon
    Cantonese, English

    The Medical Council of Hong Kong (LMCHK)

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  • Dr. Yeung Sze Tsun Eric

    Specialist in Orthopaedics & Traumatology

    Medication delivery: Deliver to Door/Clinic Pick-up
    Unit 1203-4, 12/F, Lee Kum Kee Central, 54-58 Des Voeux Road Central, HK
    Cantonese, English, Putonghua

    General orthopaedic consultation / treatment & surgeries, Fractures treatment (Casts / Braces & Surgery), Arthroscopic surgery, Arthroplasty surgery, Physiotherapy

    MBBS (LOND) 1996, MRCSEd, FRCSEd (Orth) 2008, PGDipSEM (Bath) 2010

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  • Dr. Tam Kwok Wai Kelvin

    Specialist in Orthopaedics & Traumatology

    Medication delivery: Clinic Pick-up
    8/F, China Building, 29 Queen's Road Central, Central, Hong Kong

    Arthroscopic Rotator Cuff Repair, Arthroscopic AC Joint Dislocation Fixation, Arthroscopic SLAP Repair, Arthroscopic Shoulder Dislocation Repair, Shoulder Joint Replacement, Reverse Shoulder Joint Replacement, Shoulder pain, Frozen shoulder/ Adhesive Capsulitis, Shoulder and other fracture, Rotator cuff tear

    MBChB (CUHK), FRCSEd (Orth), FHKAM (Orthopaedic Surgery)

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  • Dr. Chan Wai Kit Terence

    Specialist in Orthopaedics & Traumatology

    Medication delivery: Clinic Pick-up
    8/F, China Building, 29 Queen's Road Central, Central, Hong Kong
    Cantonese, English, Putonghua

    Knee Surgery, Autologous chondrocyte implantation, Anatomical Double-Bundle ACL Reconstruction, Knee Meniscus Transplant, Unicompartmental & Total knee Replacement, Meniscal Scaffold Implantation, Cartilage Repair , Minimal Invasive Arthroscopic Meniscal Surgery, Corrective Osteotomy, Fracture management around the knee, Knee pain, Articular Cartilage Injuries in the Knee, OA Knee, Meniscus tears, Patellofemoral Pain

    MB ChB (CUHK), PGDipSEM (Bath), FRCSEd (Orth), FHKAM (Orthopaedic Surgery)

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  • Ng Yuk Ling April Chinese Medicine Practitioner

    Chinese Medicine Practitioner

    Medication delivery: Deliver to Door/Clinic Pick-up
    Shop 109, 1/F, Port 33, 33 Tseuk Luk Street, San Po Kong, Kowloon
    Cantonese, English, Putonghua

    All-round medicine, Acupuncture

    Bachelor of Chinese Medicine (HKBU), Master of Pharmaceutical Science in Chinese Medicine. HKBU (MPharm), Registered Chinese Medicine Practitioner: 006053

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  • Dr. Chow Hung Tsan

    Specialist in Orthopaedics & Traumatology

    Medication delivery: Clinic Pick-up
    8/F, China Building, 29 Queen's Road Central, Central, Hong Kong
    Cantonese, English

    Anterior Cervical Discectomy And Fusion, Cervical Spinal Canal Augmentation, Cervical Foraminotomy Surgery, Open Laminectomy And Internal Fixation Of Anterior Lumbar Fusion Surgery, Spinal Decompression And Fusion, Spine Surgery,endoscopic Spinal Surgery, Endoscopic Discectomy, Minimally Invasive Cervical Decompression Surgery, Minimally Invasive Spinal Fusion, Spine, Vertebroplasty, Spinal Dynamic Stabilization Surgery, Disc Ablation, The Nucleus Pulposus Ablation, Facetarticular Injection Of The Medial Nerve Branch Nerve Block, Bone Di Sacroiliac Joint Injections, Spinal X-ray, Spine Ct Scan, Vertical / Weight-bearing Magnetic Resonance Scans The Spine, Dynamic Spine Magnetic Resonance Scans, Discography, Diagnostic Nerve Block

    MB BS (HK), MRCS (Edin), FHKCOS, FRCSEd (Orth), FHKAM (Orthopaedic Surgery)

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  • Dr. Kong Siu Wah

    Specialist in Orthopaedics & Traumatology

    Medication delivery: Clinic Pick-up
    8/F, China Building, 29 Queen's Road Central, Central, Hong Kong
    Cantonese, English, Putonghua

    Weight bearing MRI Scanning, X-Ray including Long Filma of the Whole Spine, Minor Operations, Casts & Bracts, Ultrasound Scanning, Ankle arthroscopy, Hindfoot endoscopy, Tendoscopy, Endoscopic treatment of tendinopathy, Distal Metatarsal Minimally Invasive Osteotomy, Total Ankle Replacement, Hallux valgus correction, Minimally Invasive Repair of Achilles tendon rupture

    MB BS (HK), PGDipSEM (Bath), FRCSEd (Orth), FHKAM (Orthopaedic Surgery), FHKCOS

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  • Dr. Jason Brockwell

    Specialist in Orthopaedics & Traumatology

    Medication delivery: Clinic Pick-up
    8/F, China Building, 29 Queen's Road Central, Central, Hong Kong
    Cantonese, English

    Weight bearing MRI Scanning, X-Ray including Long Filma of the Whole Spine, Minor Operations, Casts & Bracts, Ultrasound Scanning, Physiotherapy, Physiological Assessment, Strength & Conditioning, Emergency Medical Care for sport events, Nutrition & Sports Nutrition, Birmingham Hip Resurfacing, Hip & Pelvic Surgery, Pelvic Osteotomy, Hip Arthroscopy, Avascular Necrosis of the Femoral Head

    MB ChB (Birm), PGDipSEM (Bath), FRCSEd (Orth), FHKAM (Orthopaedic Surgery)

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  • Dr. Wong Sze Chai Peter

    Cardiologist

    Medication delivery: Clinic Pick-up
    8/F, China Building, 29 Queen's Road Central, Central, Hong Kong
    Cantonese, English, Putonghua

    Percutaneous Coronary Intervention (PCI), Pacemaker Implantation, Cardiac Catheterisation, Echocardiogram, Cardiac Computed Tomography (CT), Cardiac Magnetic Resonance (MR), All kinds of Heart Muscle Disease, Atrial Fibrillation Management, Heart Attack Treatment

    MBBS (London), MRCP (UK), MD (Lond), FRCP (Lond)

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  • Dr. Yan Chun Ting

    Cardiologist

    Medication delivery: Clinic Pick-up
    Room 704, 7/F, 700 Nathan Road, Mong Kok, Kowloon, HK
    Cantonese, English, Putonghua

    Echocardiogram, Exercise treadmill testing, Electrocardiogram, Holter monitoring, Coronay angiogram and percutaneous coronary intervention, Pacemaker implantation, Electrophysiological study and radiofrequency ablation

    MBBS (HK) 2002, MRCP (UK) 2009, FHKCP 2013, FHKAM (Medicine) 2013, Dip Med (CUHK) 2009, DCH (Ireland) 2004, DFM (Monash)

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  • Dr. Alan Sihoe (HK Thoracic Surgery)

    Cardiothoracic Surgeon

    Medication delivery: Clinic Pick-up
    Central
    Cantonese, English, Putonghua

    Video-Assisted Thoracoscopic Surgery (VATS) ,Lung Cancer – surgical management ,Lung Nodules and Ground-Glass Opacities (GGOs) – surgical management ,Pneumothorax ,Palmar Hyperhidrosis (sweaty palms) ,Mediastinal and Thymus neoplasm (thymoma) ,Myasthenia Gravis – surgical management ,Congenital lung malformations ,Chest wall malformations (including pectus excavatum or ‘funnel chest’) ,Chest wall tumors ,Chest trauma (including rib fractures) ,Pleural disease and effusion (including malignant pleural effusion) ,Lung inflammatory disease and empyema – surgical management ,Pulmonary emphysema – surgical management

    MBBChir(Cambridge), FRCSEd(CTh), FCSHK, FHKAM(Surgery)

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  • Dr. Pang Ka Hung Peter

    Neurosurgeon

    Medication delivery: Clinic Pick-up
    Unit 1107, Grand Centre, 8 Humphreys Avenue, Tsim Sha Tsui, Kowloon
    Cantonese, English, Putonghua

    Stroke Risks Screening and Assessment, Prophylactic Treatment, Acute ischemic Stroke Care, Acute Hemorrhagic Stroke, Functional Neurosurgery, Brain / Skull Bone Tumor, Minimally Invasive Spine Surgery, X-Ray Spine, CT Scan Of Spine, Bone Scan, Standing/Weight Bearing MRI Spine, Dynamic MRI Spine Discogram, Diagnostic Nerve Blocks

    MBBS (HKU) 1992, FRCS (Edin) 1996, FCSHK 1996, FHKAM (Surgery) 2003

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  • Fung Yat Kin

    Clinical Psychologist

    No medication
    Cantonese, English

    Depression, Low Mood, And Bipolar Disorder, General Anxiety, Social Anxiety, Panic Attack Or Panic Disorder, And Phobias, Obsessions And Compulsions, Transitions And Life Changes, Trauma And Stress-related Issues, Personality Issues, Including Persistent Patterns Of Dysfunctional Or Maladaptive Behavior, Thoughts And Emotions Such As Self-centeredness, Volatility, Lack Of Empathy And Others., Couple And Relationship Therapy, Addresses Issues Including Communication, Commitment And Trust, Physical And Emotional Intimacy, Conflict Management And Compromise, Physical And Emotional Abuse, Infidelity, Repairing And Rebuilding, Recovery From Loss, Parenting Issues, Including Communication And Emotion Coaching

    PsyD (USA), MA (USA), MSocSci (HK), BSc (NZ), Gottman Method Couples Therapy (Level 3 trained), Registered Clinical Psychologist (HKADCP, PsyBA, NZPB), Member, Australian Psychological Society, Fellow, APS College of Clinical Psychologists, Member, Singapore Psychological Society

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  • Cheng Nga Sum

    Counselling Psychologist

    No medication
    Cantonese, English

    Work Stress, Career-Life Planning and Development, Aptitude assessment, Life-Transition Adjustment, Youth Counseling, Parenting, Family Dynamic, Interpersonal relationship difficulties, Self-Growth, Childhood Trauma, Positive Psychology, Positive Development

    M. Soc. Sc in Counselling Psychology, B.A. in Psychology, Member of the Division of Counselling Psychology, HKPS, Lifetime Member of PSI CHI – The International Honour Society in Psychology

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Frequently Asked Questions

  • With the advancement of technology, video consultation has become more popular and mature in other countries, thus reducing the travelling time for patients.

    FindDoc’s video consultation service is provided by registered medical practitioners and experts with professional qualifications and certification, so you will receive appropriate medical advice and treatment at home. The information you provided during the process is only for video consultation purposes and is kept strictly confidential.

  • Video consultation is only for mild and non-emergent symptoms. If you experience a complex or serious condition which requires a detailed assessment and diagnosis, please book doctors online. If your condition is critical, dial 999 or go to A&E immediately.

    1. Please log In or register first
    2. Choose your preferred doctor or specialist
    3. Select an available time slot for booking
    4. Follow the instruction to fill in and verify personal information
    5. Choose delivery to door (HK$100) or clinic pick-up (if applicable)
    6. Verify your mobile number
    7. Enter discount code (if any) and credit card info (please note video consultation fee for specialist does not include the fee for drugs, reagents or any tests. Additional charges may apply after diagnosis)
    8. You will receive an email from FindDoc after payment. We will refer your appointment to the doctor or expert immediately. Once the doctor or expert confirms your appointment, you will receive a confirmation email
    9. FindDoc will arrange someone to contact you prior to your consultation, to verify your identity, condition and collect necessary personal info.

    Before the consultation, prepare a PC, tablet or mobile phone with webcam and Internet connection. Visit the consultation link in the email 15 mins before the consultation, and wait for your doctor or expert to online. View video demo on the booking process

  • Doctor or specialist may prescribe medication after the video consultation, you will receive the medicine either delivered to door (HK$100) or clinic pick-up.

    1. If you choose to deliver to door, FindDoc will contact you for follow-up. Please pay attention to messages sent to your phone and email. If you do not require a prescription, we will arrange a refund of the cost of the medication delivery.
    2. If you choose clinic pick-up, you or a designated person will need to bring your identity card to the location, and pick up at the clinic on time.
  • Our site uses Stripe payment system which accepts Visa, Mastercard and AE credit card. Payments are encrypted by Stripe’s server for maximum security. Your credit card information is not stored on our server.

  • FindDoc will arrange someone to contact you and your scheduled doctor or expert before the video consultation, to make sure the webcam and microphone are working properly. If you have any issues during the video consultation, please email us at info@finddoc.com, we will follow up immediately.

    1. If you want to change the appointment schedule, you may email us at info@finddoc.com, we will follow up as soon as possible. You can change your appointment once (1 time) 24 hours before the appointment time, otherwise, FindDoc will charge you service fee.
    2. If you need to reschedule your appointment because of no-show, FindDoc will charge you service fee. (Definition of no-show: Not entered Zoom meeting within 10 minutes of the appointment time)
  • Please check with your insurance service provider to see whether your plan covers the video consultation service provided by FindDoc, and the documents required for an insurance claim. If you need our assistance, please tell us before the video consultation or ask the doctor during the video consultation.

  • Delivery service is temporarily not applicable to the following areas:

    New Territories: Brides Pool, Mong Tseng Wai, Nim Wan, Sheung / Ha Pak Nai, Nam Sang Wai, Lung Kwu Tan, Lady MacLehose Holiday Village, Wong Shek Pier, High Island Reservoir, Po Toi O, Tai Au Mun, Yung Shue O, Tai Mong Tsai, Pak Tam Chung, Kam Shan, Tseng Tau, Ma On Shan Tsuen, Sha Tau Kok, Ta Shek Wu, Luk Keng, Wu Kau Tang, Sheung Shui Wa Shan, Ta Kwu Ling and Sandy Ridge.

    Islands: Ngong Ping, Pui O, Tai O, Tong Fuk, Mui Wo, Tung Chung Road, Tai Long Wan Village, Asia Expo, Ma Wan, Hong Kong Disneyland, Hong Kong-Zhuhai-Macao Bridge Hong Kong Port, Discovery Bay, Siu Ho Wan, Cheung Chau and all outlying islands.

    Others: Frontier Closed Area, Lo Wu, Lok Ma Chau and Man Kam To.

    Surcharge for Walled Villages, Tung Chung or other remote areas:

    If a customer needs medication delivery service for Walled Villages, Tung Chung or other remote areas, he / she needs to pay an extra delivery fee of HK$50 to HK$200. (Extra delivery fee collected by FindDoc on behalf of logistics partners)

  • If the service is cancelled more than 12 hours in advance of the video consultation time, the payment will be refunded subject to the deduction of 20% of the payment as handling charges and administrative fees. If you want to change the appointment schedule, you may email us at info@finddoc.com.

    If the cancellation is made within 12 hours before the consultation, the payment is non-refundable.

    If the customer is assessed by the designated clinic that he/ she is not suitable for video consultation service and cancellation is needed, the payment will be refunded after deduction of 10% of payment as handling charges.

    In case of any dispute, FindDoc reserves the right of final decision.

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